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Participant
January 19, 2016
Question

Trying to download Elements 14 but keep getting message of "Invalid Code" - have re-entered always but to no avail.

  • January 19, 2016
  • 1 reply
  • 120 views

Have tried to download Elements 14 but keep getting message of Invalid signature code. Have entered Redemption code several times allowing for 1 and 0 but to no avail.

There is only one Zero and several 1's which can not be mistaken for L's.

What is the solution?

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    1 reply

    John T Smith
    Community Expert
    Community Expert
    January 19, 2016

    Since this is an open forum, not Adobe support... you need to contact Adobe staff to help

    Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Creative Cloud support (all Creative Cloud customer service issues)

    http://helpx.adobe.com/x-productkb/global/service-ccm.html