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Anonymous

Answered

Trying to download my CS4 files and move license to new computer

Forum|Forum|4 years ago
August 24, 2021
5 replies
2991 views

I'm trying to download CS4, but my Login is not recognized as the owner of my CS4 License, when I go to

https://helpx.adobe.com/download-install/kb/downloaded-older-app.html

How do I get the account to recognize me as the owner? I have the license ID.

I would like to move my CS4 Installation to my newer computer (iMac) running Mac OS Mojave (where it worked fine on the older computer).

Thanks for any help.

Activation

This topic has been closed for replies.

Correct answer

By following the page:

https://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html

A

Anonymous

I am unable to post my solution, as the community sofware claims I am flooding the system....but suffice it to say that I fixed my problem.

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Anonymous

Correct answer

By following the page:

https://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html

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Anonymous

Step included:

Removing files in the directory Applicatio Support/Adobe: Adobe PCD, Adobe/caps, backup

Then rerun installer. It now asks for license. This fails, but install Trial version works. This allows one to install Illustrator! On launch it asks for license key.

Nancy OShea

Community Expert

From whom did you purchase the software? If it was obtained from a 3rd party, you're probably out of luck. CS4 is 13 years out of date.

While the old software may have continued working on your old machine, there's no guarantee it will install on a new one.

Also legacy Creative Suite installers are incompatible with Sierra, High Sierra and Mojave without terminal workarounds.

https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

Creative Suite is no longer sold legally by any vendor, retailer or in country.

A Creative Cloud subscription can be purchased directly from Adobe below. And the apps work with modern equipment -- Mojave & higher.

- https://www.adobe.com/creativecloud/plans.html

- https://helpx.adobe.com/creative-cloud/system-requirements.html

Nancy O'Shea— Product User & Community Expert

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Anonymous

Thanks for the ideas!

I bought the software (CS4 Design Standard) myself in 2009, and I have the original installer order number and serial number. I tried the terminal work around, but the installer doesn't seem to have Illustrator in it, just Photoshop, Acrobat Pro 9 and some of the other components. Photoshop and Acrobat Pro install just fine, and Photoshop works, as well as things like Adobe Extension Manager. Alas, Acrobat doesn't seem to work....but I'm not so much interested in that. Illustrator is my main took.

I've also tried downloading the Ilustrator trial from prodesigntools and using the terminal trick. But the installer refuses to launch, reporting

"libc++abi.dylib: terminating with uncaught exception of type std::runtime_error: Invalid path passed to FileSystemPath constructor."

I know that 2009-2021 is a good run for sofware, and I should be happy. But I really liked the simplicity of the CS4 versions, and the Creative Cloud apps seem so to have so much more baggage....and you have to pay for them over-and-over.... Muscle memory for the various commands is a part of it too!

I do find it curious that the software works just fine on my older computer with the same OS and similar chipset...and that moving it over to the new Mac (with Apple's migration assistant) fails to create a working installation.

Nancy OShea

Community Expert

Migration of Adobe software programs from one machine to another rarely if ever works. The installation routine is essential. Otherwise you cannot activate the software.

Nancy O'Shea— Product User & Community Expert

T

Test Screen Name

Legend

You need to send Adobe a transfer of ownership form from the original owner, granting you all rights. That might be enough, but I'm not hopeful.

John T Smith

Community Expert

IF/When you do have a download, be sure to copy it to AT LEAST one external device
-since Adobe does sometimes remove old versions from the server
-a usb flash drive or external hard drive, or write to a DVD
-plus a text file containing your serial number

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Anonymous

Curionsly, I had a saved what I thought was a full installer for CS4, called appropriately eough "CS4 Installer.dmg". It has a program called "setup" on it. When I run this it offers to install essentially evrything (Acrobat, Photoshop, InDesign), with the exception of the one program that I really want, Illustrator!

Should there be a separate install file for illustrator?

John Waller

Community Expert

Sounds like you've downloaded a Creative Suite installer when you have a serial number for a standalone product. That won't work.

You must download the installer which matches the product that you own. Adobe has always been very precise in matching serial numbers to the correct installer. Back in the days of Creative Suites, Suite versus standalone was always an important distinction to Adobe.

If you have downloaded a Suite installer then you must have a Suite serial number.

If you have a serial number for standalone Illustrator (not part of a Suite) then you must download the installer for standalone Illustrator otherwise your serial number will not work.

For example, Illustrator CS4 standalone for Mac would be the link highlighted in yellow below:

Links to suite installers can be found at the bottom of the table in the Prodesigntools link above.

John Waller

Community Expert

If you have your CS4 serial number, you can download the CS4 installer for the version you own from

https://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html

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