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cbguide
Participant
November 29, 2015
Question

Trying to find the serial number for my original Lightroom 3 purchase.

  • November 29, 2015
  • 2 replies
  • 268 views

It's not in my online account. How do I find it ?

    This topic has been closed for replies.

    2 replies

    C
    cbguideAuthor
    Participant
    November 29, 2015

    Ive been using Lightroom 4 for years now, so i obviously had an upgrade installer serial number for L3 at the time. I just don't have it anymore

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    November 29, 2015

    If your Adobe account does not show the serial number, that means you never registered the program so the number would be entered in the Adobe registration database

    If you can't find your original CD case/sleeve with the serial number sticker, I know of no way for Adobe to be able to give you any information

    C
    cbguideAuthor
    Participant
    November 29, 2015

    I have the serial number for Lightroom 4 which was purchased as an upgrade to Lightroom 3, but not the L3 numbers anywhere. However, its telling me I need to enter both serial numbers to be able to use my current Lightroom 4 on my new computer. I have the original purchase receipt and product number for L3 however. How can this not be good enough for them too allow the installation ?? I have obviously paid my money for the use of both programs !

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    November 29, 2015

    The upgrade installer MUST have a prior serial number to work

    Since nobody here can help, you will need to contact Adobe on Monday

    Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Serial number and activation support (non-CC)

    http://helpx.adobe.com/x-productkb/global/service1.html

    If you are able to chat with someone who can give you a serial number, but sure to put ALL of your serial numbers in a file that you print and put in a folder in a desk drawer AND copy the file to a backup USB device (or two!)

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