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bog51591315
bog51591315
Participant
June 7, 2016
Answered

Trying to fix my original version of Adobe CC

  • June 7, 2016
  • 1 reply
  • 267 views

Hey, I've just bought the Adobe CC 2015 pack for 1 year. But before that, I had a cracked Adobe CC and now I'm trying to get the license but its not working,

Just appear a message saying that My internet its not working..

I tried to clean all adobe's stuffs before install the new one, but it not works.

If someone know how to fix it, I'll be grateful.

Obs: I have a MacBookPro.

Thank you.

Gustavo Bô

This topic has been closed for replies.
Correct answer Scott V

Hi Bo,

Since you had a non genuine version of the software. Go thru the steps in this link Stop Creative Cloud 2015 from reverting to trial mode

You would need to reset the HOSTS file and the license data. Did you uninstall the previous software?
You can use the Adobe Clean tool to uninstall if needed.

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.htm

Thanks

Scott

1 reply

S
Scott VCorrect answer
Participating Frequently
June 7, 2016

Hi Bo,

Since you had a non genuine version of the software. Go thru the steps in this link Stop Creative Cloud 2015 from reverting to trial mode

You would need to reset the HOSTS file and the license data. Did you uninstall the previous software?
You can use the Adobe Clean tool to uninstall if needed.

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.htm

Thanks

Scott

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