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catigan
Participant
January 16, 2016
Question

Trying to install a trial for Adobe Illustrator CS6 - Installation fails.

  • January 16, 2016
  • 1 reply
  • 398 views

Hi,

I've been trying to install Adobe Illustrator as a trial, but somehow the installation always fails. Lemme first give you the run down: I have Photoshop CS5 installed fine and that works. I then tried out the Creative Cloud with Illustrator and Photoshop and Dreamweaver. After that, I decided the Creative Cloud wasn't really for me (besides the price), just not running smoothly enough, but I do want to try Illustrator CS6 and see if it works better for me. So I finally found the trial download for CS6 Illustrator and downloaded it, but when it came to launching the Installer, it would stop responding and I'd have to force quit the app. I figured maybe the Creative Cloud was interfering, so I uninstalled the Creative Cloud using CleanMyMac, and tried again. The installer loaded, but the install failed (Logs forthcoming). I then scoured the internet and came across the Creative Cloud Cleaning tool, but whenever I tried to launch it, it would stop responding immediately and I'd have to Force Quit. I even reinstalled the CC and tried to run the Cleaner, and it still happened the same way. So at this point I'm at my wit's end. I'm not sure how else to solve this, I tried to remove all CC files where I could, but still no luck.

I'm using a Macbook Pro (sans Retina), running OSX 10.11.2 El Capitan, got plenty of space and memory to run the programs.

The install log is here: (I tried to search for Error Codes DW050 and DS013 but no luck.)

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Visit http://www.adobe.com/go/loganalyzer/ for more information

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[please only supply a crash log via Private Message to a technician, when asked... Mod]

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
Community Expert
January 16, 2016

This information is a MUST DO to install old programs on Mac El Capitan

-you may not get the same error message, but these some links that MAY help with old programs

Install CS5 on Mac 10.11 https://forums.adobe.com/thread/2003455 may help (also for other than CS5)

-also a TEMPORARY security change https://forums.adobe.com/thread/2039319

-http://mac-how-to.wonderhowto.com/how-to/open-third-party-apps-from-unidentified-developers-mac-os-x-0158095/

FAQ about Mac 10-11 https://forums.adobe.com/thread/1979303

catigan
catiganAuthor
Participant
January 16, 2016

Tried that, but no luck :/