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tomt89022782
Participant
February 19, 2015
Question

trying to install adobe audition cs 5.5 on Win 7 pro 64 bit - prompted for a reboot before install can begin - then install starts to initialize - about 10% then halts with initialization failure - help

  • February 19, 2015
  • 1 reply
  • 106 views

trying to install adobe audition cs 5.5 on win 7 pro 64 bit - got need to reboot prompt at start of installation - did that - kept getting same prompt - elected to continue - then install fails about 10%

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    1 reply

    kglad
    Community Expert
    Community Expert
    February 19, 2015

    start at the top and work your way down applying applicable fixes until your problem is resolved.

    if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

    if, your error is:

    "Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."

    first, rename OOBE Folder to OOBE.old.

    to find OOBE:

    64 bit win OS: Program Files x86\Common Files\Adobe\OOBE

    32 bit win OS: Program Files \Common Files\Adobe\OOBE

    mac os: HD>library>application support>adobe>caps

    mac os: USER>library>application support>adobe>OOB

    if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

    if you're using a dvd to install:

    copy the disc contents to a desktop directory and install from that directory.

    if you're using a mac:

    1. Try to Create a new user account in Mac with Administrator Priviledges.

    2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them

    3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.

    4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.

    5. Start the installation again.

    if everything applicable above fails, check your installation logs:

    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html