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J
JSkolits
Participant
March 20, 2023
Answered

Trying to install an app

  • March 20, 2023
  • 1 reply
  • 772 views

I downloaded the install files for Adobe Master Collection CS6 which I have a license for.

I downloaded both the "MasterCollection_CS6_LS16.7z" file and the "MasterCollection_CS6_LS4.exe" file.

I placed both in the smae folder. I tried launching the EXE file and also tried opening . 7z file using the exe file, but I receive this error: "The file archive part of Adobe CS6 Collection is missing. You need all parts in the same folder in order to extract Adobe CS6 Master Collection. Please download all part."

 

How to I do the installation.

 

Windows 11

 

 

    Correct answer JSkolits

    I re-downloaded both files and they now had the same name. The install is now working.

    1 reply

    J
    JSkolitsAuthor
    Participant
    March 20, 2023

    I found one support thread that said to make sure both filenames were the same. I named them both "MasterCollection_CS6_LS16" with their approriate extensions but still the same message.

     

    J
    JSkolitsAuthorCorrect answer
    Participant
    March 20, 2023

    I re-downloaded both files and they now had the same name. The install is now working.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 20, 2023

    thanks for the update 

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