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Crazyman1569
Participant
December 28, 2013
Answered

Trying to install CC apps, Progress bar stuck

  • December 28, 2013
  • 2 replies
  • 1801 views

I have spent most of my day trying to get the Creative Cloud desktop application installed (I have had to now create a new user on my computer which has seemingly fixed that), and when I tried to install Audition as a test, the progress bar got stuck at 40%. Since it wasn't going anywhere, I tried to cancel it, but it got stuck on cancelling for ages. So what I did was close the application, end all the Adobe processes and open CC Desktop up again. It crashed twice, and I then tried running it as administrator. It is now running, but my Audition download is now stuck at 11% for no obvious reason.

Has anyone had similar problems? Is there any way to fix it? (I've tried deleting the adobe files in %appdata%).

This is a 64-bit computer running on what should be fully updated Windows 7 with 8GB of RAM and an i5 4670K.

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Correct answer Crazyman1569

Well for whatever reason, it now works perfectly and everything's installed, I don't know what was happening.

2 replies

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Crazyman1569AuthorCorrect answer
Participant
December 30, 2013

Well for whatever reason, it now works perfectly and everything's installed, I don't know what was happening.

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 28, 2013

you should probably uninstall your cc app and then reinstall to make sure there are no problems with the app itself.

otherwise, http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html

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Crazyman1569Author
Participant
December 28, 2013

Yeah, I've been through that page dozens of times looking for anything that could help  me, I'll try re-installing it one more time though.

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 28, 2013

if you've already gone through all the help on that page, you really need to make sure your cc app is properly installed.

i would uninstall it.

run the cleaner to see if it can find anything, http://www.adobe.com/support/contact/cscleanertool.html

restart your computer.

then reinstall the cc app and make sure it installs without problem.

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