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neil_b_stein
Participant
February 6, 2013
Question

trying to install elements 10, have discs & ser.#

  • February 6, 2013
  • 1 reply
  • 293 views

comp. goes thru all steps of instal., last step "inst req shared....", does not complete and rolls back instal

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    1 reply

    S
    Adobe Employee
    ShefaliG
    Adobe Employee
    February 6, 2013

    Hi,

    I'm assuming you'd have rebooted your system as the error message must've suggested and you still get the error.

    Would you please update Adobe Application Manager from the following link and then try again:

    Win: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

    Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

    If you still get the same error, would yoy please share the logs from the following location(s); this would help us troubleshoot the problem for you:

    %temp%\PDApp.log,

    PSEInstall.log,

    PSE11.log, Elemets11OrganizerInstall.log,
    Organizer.log,
    amt.log
    oobelib.log
    C:\Program Files\Common Files\Adobe\Installers\<*PSE11*>.log.gz

    thanks

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