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elements_regular_metals
Participant
October 21, 2014
Question

Trying to install Elements 13; Adobe Sign-In Locks Up

  • October 21, 2014
  • 2 replies
  • 159 views

I confirmed my Adobe Userid is valid by logging in directly to the Adobe web site; however --

When running the Adobe Photoshop Elements 13 Set-up.exe file, I come to a screen where it asks for my Adobe ID and password.  I enter this information, and then the installer locks up; no response at all, even after waiting an hour.

I tried temporarily deactivating my Norton firewall; this did not help.

    This topic has been closed for replies.

    2 replies

    B
    BrigitteVT
    Participant
    December 16, 2014

    I am experiencing the same issue.  Were you able to resolve this?  I'm so frustrated

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 21, 2014

    if you purchased pse 13, you should be prompted for your serial number, not an adobe id/password.

    if you have a cc subscription, open your cc desktop app and sign in.  if you're already signed in, sign out and then sign in - Sign out, Sign in | Creative Cloud Desktop app

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