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Participant
January 1, 2019
Question

Trying to install Lightroom 5. Get error code 213:10. Library doesn't have "SLStore" folder. What do I do?

  • January 1, 2019
  • 2 replies
  • 1867 views

I've got an old disc copy of Lightroom 5, but the new laptop doesn't have a disc drive.   I downloaded Lightroom 5 from the Adobe website, but after install it's saying I don't have the proper licensing and gives me error code 213:10.  I looked for support, and it recommends going to the SLStore folder, but the folder doesn't exist in the pathway suggested.  What can I do?

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    2 replies

    Participating Frequently
    January 24, 2019

    I am having a similar problem.  I am trying to setup a new iMac (with Mojave Mac OS Version 10.14.2).  My Macbook Pro is dying and I am trying to move everything to the iMac.  I was able to successfully install Lr 5.5.  I have a serial # that I enter.  But I saw that there is a newer version 5.7.  I downloaded from the same place kdglad recommended and after installation when opening Lr I get a popup with Error 213:10.  I've been going through all the forums to find what to do.  I do NOT find a SLStore directory to change sharing permission to.  I ended up just uninstalling and going back to 5.5.  Any advice will be greatly appreciated.

    kglad
    Community Expert
    Community Expert
    January 24, 2019

    enable 'show hidden folders' by googling your os.  then retry changing permissions:

    Adobe PCD folder and SLStore folders,  https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

    Participating Frequently
    January 25, 2019

    Thanks for quick response.  Show Hidden Folders on Mac Mojave (Command + Shift + .) does not show any SLStore folder/file.  Now getting the same 213:10 error again.

    kglad
    Community Expert
    Community Expert
    January 1, 2019

    use the 5.71 link below:

    note: newer os'es (especially mac os'es) are not compatible with older programs (especially adobe's).  this may help you start your installation, https://helpx.adobe.com/x-productkb/global/macos-high-sierra-compatibility.html that said, you can download the installation files using the below link.

    Single user licensee downloadable installation files available:


    Updates

    • Download and installation help for Adobe links

    • Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3 which also apply to eLearning Sute 2.5.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

    And a big thank you to Jim @ Prodesigntools for helping me with these links!

    Participant
    January 1, 2019

    The link for 5.7.1 takes me to the same place I downloaded the original file, which is not working.

    kglad
    Community Expert
    Community Expert
    January 1, 2019

    try downloading with a different browser (eg, chrome).