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mcgarity.ab
Participant
April 30, 2020
Question

Trying to install premiere pro but the CC says AdobeCRDaemon needs to be closed

  • April 30, 2020
  • 1 reply
  • 1976 views

I'm trying to install Premiere Pro but I keep getting this message:

 

"Conflict Installing Premiere Pro

Save your work and closed te following programs before continuing:

AdobeCRDaemon"

 

I found an earlier post that offered that the solution is to open Activity Monitor, find all instances of adobecrdaemon and close them. I did this.

The problem is that when I go back to CC and start the download for Premiere I get the same message and when I go back to the activity monitor I find that adobecrdaemon is running again. It doesn't matter how fast I go from stopping adobecrdaemon to starting the Premiere download in CC, I always get the message. 

 

I also tried quiting and reopening CC. Nothing seems to work.

 

Any ideas?

 

Thanks,

Adam

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Community Manager
Community Manager
April 30, 2020

Adam, sorry you are encountering so many problems attempting to install Premiere Pro CC.  Where you able to install Premiere Pro on this computer previously?  What other Adobe applications, and versions, are installed on the computer.  What version of macOS are you installing Premiere Pro CC on?

Participant
January 18, 2022

I am also having this issue. I deleted my previous Premiere Pro version, as I haven's subscribed in a couple years. No other applications are open on my computer. I'm on iOS version 11.6. I see Adobe creative cloud under my applications, but I don't currently subscribe to any other Adobe products or services (other than Premiere, which I purchased today).

Jeffrey_A_Wright
Community Manager
Community Manager
January 18, 2022

Rachel, can you please confirm which operating system you are attempting to install Premiere Pro CC on?  Are you also receiving the exact error message posted by Adam in 2020 on iOS 11.6?  What device or computer are you running iOS 11.6 on?