Skip to main content
Participant
August 4, 2024
Answered

Trying to install PS2024 and LR on new PC

  • August 4, 2024
  • 1 reply
  • 546 views

I'm trying to install CC, PS2024, and LR onto my desktop PC after signing out of my Adobe account and deleting the software on my laptop. Having logged into my account on my PC, Cloud says that I have no active subscriptions so I'm not being offered "download" option in Cloud.  Any assistance would be appreciated.

Correct answer kglad

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

 

p.s. you shouldn't delete adobe software, properly uninstall.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
August 4, 2024

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

 

p.s. you shouldn't delete adobe software, properly uninstall.

david-sydAuthor
Participant
August 4, 2024

Thanks, I'll give those a try. I expressed myself poorly in my original post - I did uninstall each application (not delete) after signing out of my Adobe account.

kglad
Community Expert
Community Expert
August 4, 2024

the first usually works but, no matter what, update this if you have time.