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angus2202
Participant
March 14, 2026
Question

Trying to load 2015 Pro and can't reach any agent at Adobe for support.

Max devices reached and can’t delete old device, need ot speak to someone

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    March 15, 2026

    Acrobat Pro 2015 is End of Life and unsupported since 2020.

    For security reasons, use a supported product below.

     

    Hope that helps.

     

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    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    Community Expert
    March 14, 2026

    there’s no support for older adobe versions.  and there’s no way to recover an activation other than using a computer that has a current activation AND that meets adobe’s security standards.

     

    https://community.adobe.com/t5/download-install-discussions/activation-limit-reached-for-non-subscription-adobe-desktop-applications/td-p/14804413?linkId=100000305463075

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