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nikkib84054882
Participant
November 12, 2015
Question

Trying to open Creative Cloud App for the first time, but I keep getting download error 87 - in the Adobe Application manager screen.

  • November 12, 2015
  • 3 replies
  • 150 views

I have reviewed the current KBase articles on this, and ended listed processes (only has some listed), but this has made no difference.

This topic has been closed for replies.

3 replies

nikkib84054882
Participant
November 12, 2015

Sorry!

Windows V7 64-bit, I've tried the download using both IE and Firefox, as well as different proxy servers. - all ending in the same result.

Govardhan.V
Participating Frequently
November 12, 2015

Follow below steps :

Uninstall Adobe Creative Cloud .  [ Only if Installed or ignore this step ]

Creative Cloud Help | Uninstall the Creative Cloud desktop app

Open Task manager, click on Processes tab, click on Show processes from all users, click on description field to arrange all the Processes in Alphabetical order.
Close all the Adobe related and setup related processes like AAMupdater, AAMupdater notifier, Adobe Crash demon, AcroTray , Armsvc ...Windows Installer , Setup.exe ...........etc from Task manager.

Disable Firewall Temporarily.

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete??? rename it to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Click on the below link and download Adobe Application manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager9.0_all.exe

Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .

It will start update process.

once it is completed,

it shud launch Adobe Creative Cloud app.

nikkib84054882
Participant
November 12, 2015

Windows, screenshot below:

Govardhan.V
Participating Frequently
November 12, 2015

Please mention version of Windows .

Govardhan.V
Participating Frequently
November 12, 2015

Windows or Mac ?


If possible post a screenshot.