Trying to re-open support ticket that was closed prematurely, revoked serial number

Hello,

I am hoping that someone can help me out. I had a support ticket open ADB-33066919-Y2Y5 regarding my desktop CS6 serial number showing revoked. At this time it now seems impossible to contact a person by phone or even the chat support.  In the email response regarding the ticket it said that my serial number was restored. When I tried the program and entered the serial it still said revoked. The fix did not work. I tried to reply to the email but received a response that the ticket was closed and the email account is not monitored.

I have had this software since 2012 and there never has been a problem until now. Over the years I would install it on a new computer and would recveive the message to deactivate my previous install. I would go to the old pc and deactivate.  No problems. I have always had the software installed on 2 of my personal devices as the licensing agreement states below.

2.1.3 Portable or Home Computer Use. Subject to the restrictions set forth in Section 2.1.4, the
primary user of the Computer on which the Software is installed under Section 2.1 (“Primary User”)
may install a second copy of the Software for his or her exclusive use on either a portable Computer
or a Computer located at his or her home, provided that the Software on the portable or home
Computer is not used at the same time as the Software on the primary Computer

Below is the email response I received from support. 

"Greetings from the Adobe Support! 

We would like to inform you that we have restored your Adobe Serial number and this serial number is only 1 user and 1 Machine.

Serial Number:[Removed by moderator]

Please note*: activating this product on multiple devices will block this product permanently.

Thanks for working with us, 

Adobe Customer Care"

As I mentioned the serial number is still showing revoked. The message also is in contradiction to the Adobe licensing agreement that allows for installation on 2 personal devices.

I am the legal owner of this software and would like the serial number to be fixed and not to be threatened that it will be permanently revoked. I have done nothing wrong and believe that there was a mixup regarding this as the original agent said that I cancelled the serial number. I have not cancelled my serial number and would never do that.

Sandra