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debbieh81683153
debbieh81683153
Participant
July 13, 2017
Question

Trying to redeem code? Does anyone know how to?

  • July 13, 2017
  • 2 replies
  • 515 views

Purchased a wacom intuous pro and registered got a redemption code for adobe cloud with license key and it gives me this error:  Help! I’m getting this error: "Oops! This card was purchased in a country that doesn’t match your Adobe ID. You can try signing in with a different Adobe ID or get in touch with us if you need help.”

Have tried for 2 days to get in touch with Adobe, no luck I am now frustrated and sorry I ever bought the product!!!!

Adobe help says contact them - well they need to change that as its a joke, there is no one to contact.

This topic has been closed for replies.

2 replies

debbieh81683153
debbieh81683153Author
Participant
July 13, 2017

Unbelievable, finally got an agent after hanging around for almost 2 hours, took 35+ minutes for that agent to say, oops sorry, this does not fall under us, I need to transfer you through to the cloud team.  It will only take 2-3 minutes, which is a laugh as Adobe time of 2-3 minutes is actually in real time an hour or more.  Verry disappointed with the service.....

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 13, 2017

this is the publicly available redemption help, Help with redemption codes and https://redeem.licenses.adobe.com/getserial

otherwise, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

debbieh81683153
debbieh81683153Author
Participant
July 13, 2017

Sorry, tried that after several hours of waiting.  they could not help and wanted to transfer me.  Please do not say, when that error comes up to contact support.  It does not work.  Just say - oops we cannot help you with your problem.  At least that way, the user won't waste any time.

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