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Joshvanua
Joshvanua
Participant
September 6, 2014
Answered

Trying to reinstall CS6 on my Macbook Pro and I receive the following message:

  • September 6, 2014
  • 1 reply
  • 488 views

We've encountered the following issues:

Installation on case-sensitive volumes is not supported.  Please choose a different volume for installations.

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    September 6, 2014

    that pretty much says it.

    Error "Case-sensitive drives not supported" or similar install error | Mac OS

    Joshvanua
    JoshvanuaAuthor
    Participant
    September 6, 2014

    Except it doesn't say anything about how to change from case-sensitive, or how to 'Install the product onto an HFS+ or HFSJ non-case-sensitive drive.'

    I've seen this and mine is definitely set to case-sensitive.  I have no idea how to change that.

    K
    Kaewngam
    Inspiring
    September 6, 2014

    I suspect that at some point your hard disk was re-formatted using the case-sensitive file system as it's not the standard format for new Macs. There's no alternative but to re-format the whole drive using another format (probably Mac OS Extended Journaled) as Adobe software can't be installed otherwise. You'll have to re-instal everything from scratch I'm afraid.

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