Trying to sign in

Forum|Forum|9 years ago
September 12, 2016
5 replies
14232 views

When I enter my email and password i get the following message.

"Unable to authenticate your Adobe ID. Sign in again with your Adobe ID and password to continue using Adobe aps."

When I tried to download previously I was supposed to receive an email to authenticaet my ID and it never came. Since then this message keeps popping up.

Creative Cloud

This topic has been closed for replies.

Correct answer Ned Murphy

Sign out, Sign in | Creative Cloud desktop app

http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

Dotoki2

Inspiring

When you get this error message in CC desktop client at sign in, remove folder OOBE and content of folders SLStore and SLCache.

1. On Mac use Activity Monitor, on Windows Task Manager and terminate all Adobe and CC processes (CoreSync, Creative Cloud, CC Library, Adobe Desktop Service etc.)

2. Then delete folder OOBE
Windows
C:\Users\[your username]\AppData\Local\Adobe\OOBE
Macintosh
Macintosh HD/Users/[your username]/Library/Application Support/Adobe/OOBE

3. Delete whole content (files and folders) in folders
Windows
C:\Program files (x86)\Common Files\Adobe\SLCache
C:\ProgramData\Adobe\SLStore

Mac
Macintosh HD/Library/Application Support/Adobe/SLCache
Macintosh HD/Library/Application Support/Adobe/SLStore

4. Launch Creative Cloud client and sign in.

gracee48517421

Participant

I’ve tried all of these things and I’m still having no luck. On MacBook Air and I can’t even install cc because it says it can’t authenticate my account and logs me straight out! Please help!

jo1030528

Participant

I'm experiencing the same thing, uninstalling and selecting "repair" didn't fix it! Did you happen to find a solution?

T

TylerBurns

Participant

Had this problem just now and found a solution. I'm on a Mac running Sierra.

Tried re-installing Creative Cloud, that did nothing.

Tried uninstalling Creative Cloud, which gave me the option to repair or uninstall. I picked uninstall, but it wouldn't let me because I had CC apps either open or installed.

Opened uninstall Creative Cloud again, but this time selected repair and that did it!