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ialex27
ialex27
Participant
February 13, 2018
Answered

Trying to sign into CC application, can't

  • February 13, 2018
  • 1 reply
  • 1192 views

Had to reinstall my drive files and I'm attempting to download my Adobe products again. When I attempt to log in, by press "Google" in the creative cloud application, it says "A browser window will open,log in there" or something. The window never pops up. How can I fix this?

This topic has been closed for replies.
Correct answer Bani Verma

Thanks for the update, please refer to the following help document and see if this helps resolve the sign in issue: Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel.

If it still doesn't work the I would recommend turning off the internet security, anti-virus, firewall and any system optimizing software if installed and then try the steps given here: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications.

1 reply

Bani Verma
Bani Verma
Legend
February 13, 2018

Hi Ialex27,

As you have mentioned that after reformatting your drives you are trying to install the Adobe Creative Cloud products again, however the desktop app doesn't let you sign in.

From your description it seems that the Creative Cloud desktop app is corrupted, I would suggest you follow the " Solution 2" given here to resolve this issue: "Failed to install" error received when installing Adobe Creative Cloud desktop app"

Let us know if this helps.

ialex27
ialex27Author
Participant
February 13, 2018

Hello, I tried this method and did the steps but the same error occurs. The install doesn't actually fail, it just waits continuously for me to sign into a window that never opens up.

EDIT: So the window does pop up eventually, and it just says

Error

There was an error with this action. Try again later.

Bani Verma
Bani VermaCorrect answer
Legend
February 13, 2018

Thanks for the update, please refer to the following help document and see if this helps resolve the sign in issue: Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel.

If it still doesn't work the I would recommend turning off the internet security, anti-virus, firewall and any system optimizing software if installed and then try the steps given here: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications.

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