Participant

Answered

Trying to update several Adobe apps. Get message saying "corrupted file," no upload.

Forum|Forum|9 years ago
November 26, 2016
2 replies
417 views

I get this message when trying to update to Adobe apps 2017:

Any ideas on what causes this. I get periodic messages saying updates are available, but this happens each time I try to update. Anyone with solution?

Creative Cloud

This topic has been closed for replies.

Correct answer Govardhan.V

Please refer below link :

Error downloading or updating Adobe Creative Cloud apps

Hint :

If you are using Wireless Broadband or Wifi Internet, try Ethernet Wired connection.

Important : If you are using Byte-Fence Anti-Virus , Uninstall it and then try to download.

Check Hosts file and see if there are any Adobe entries with Loopback address like 127.0.0.1 activate.adobe.com . if yes delete it and try

Still same ??

You may Replace current DNS with Google DNS and then try to download . [ @ Your own risk ]

Important : Make sure to note current DNS IPs before replacing it google IP 8 8 8 8 .

Get Started | Public DNS | Google Developers

( Later you need to revert back the DNS settings as configured by ISP )

Govardhan.V

Participating Frequently

This is an typical error due to connectivity issue . click on More Information tab and provide use the error code.

H

hkmehargAuthor

Participant

The only info I find is “Exit Code: 116

That tells the fix is turn it off and back on again. Tried that. No effect. Same “corrupted file” message.

Turned off Firewall and virus protection and tried download of Photoshop 2017. Got to 2% and then same message.

All suggestions welcomed.

Govardhan.VCorrect answer

Participating Frequently

Please refer below link :

Error downloading or updating Adobe Creative Cloud apps

Hint :

If you are using Wireless Broadband or Wifi Internet, try Ethernet Wired connection.

Important : If you are using Byte-Fence Anti-Virus , Uninstall it and then try to download.

Check Hosts file and see if there are any Adobe entries with Loopback address like 127.0.0.1 activate.adobe.com . if yes delete it and try

Still same ??

You may Replace current DNS with Google DNS and then try to download . [ @ Your own risk ]

Important : Make sure to note current DNS IPs before replacing it google IP 8 8 8 8 .

Get Started | Public DNS | Google Developers

( Later you need to revert back the DNS settings as configured by ISP )

kglad

Community Expert

are you updating via the cc desktop app or are you using a web browser to start the update?

[moved from Installing, Updating, & Subscribing to Acrobat to Creative Cloud Download & Install]

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