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A
Ayres Production
Participant
July 7, 2014
Pregunta

Trying to upgrade CS4 to CS5.5

  • July 7, 2014
  • 1 respuesta
  • 505 visualizaciones

I am currently trying to upgrade CS4 Design Standard to CS5.5 Design Premium on PC. When I entrer serial number for CS4, the setup program says it is not a qualifying product. (even though it is say it is on menu).

I had the same issue when I upgraded my last computer and was able to get support. Is there a support email or phone number I can ring?

    Este tema ha sido cerrado para respuestas.

    1 respuesta

    Ned Murphy
    Ned Murphy
    Legend
    July 7, 2014

    Here is a link to a page with options to help make contact by chat or phone - look further down the page for the links:

    http://helpx.adobe.com/contact.html?step=CCSN_downloading-installing-setting-up_licensing-activation_stillNeedHelp

    A
    Ayres ProductionAutor
    Participant
    July 8, 2014

    I can only see option to go to community forum (ie this) but no staff email contact?

    Ned Murphy
    Ned Murphy
    Legend
    July 8, 2014

    Try using a different browser.  There should be three links at the bottom of which one is for chat and one is for phone contact.  There is no email contact info.

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