Skip to main content
Participant
March 30, 2022
Question

Two Adobe accounts, one computer, without logging in and out of CC repeatedly

  • March 30, 2022
  • 2 replies
  • 124 views

I work for a university that has an institution-wide enterprise license for Adobe Acrobat. Through my department, I also have a Creative Cloud Photography license. For the past few years, I've used both side-by-side without having to log in and out of my Adobe accounts constantly.

Similarly, on my home computer, which I've been using for work the past couple years, I am able to use Acrobat on my University's enterprise license while simultaneously using Photoshop and Lightroom on my Adobe CC Photography license without logging in and out all the time.

 

However, I had to get a new computer for work and now, in order to switch from Photoshop to Acrobat, I'm forced to log out of one Adobe account and log into the other. This is a massive waste of time and is viciously tedious. I've talked with three people at Adobe and my University's IT department. All of them  have this "Can't get there from here" attitude, and nobody can tell me why, on two separate machines I can do what they say is impossible.

The experts have failed, so I'm consulting the crowd. What is going on here? I know it is possible to use my institution's enterprise license of Acrobat at the same time I'm using my own or my department's CC Photography license, but I can't figure out why it only works on 2/3 computers. The OS and software versions are all up-to-date, incidentally.

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Community Expert
March 31, 2022

It might be a good idea to post this on Adobe UserVoice where the Adobe engineers read all posts:

https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html

Peru Bob
Community Expert
Community Expert
March 30, 2022
quote

I know it is possible to use my institution's enterprise license of Acrobat at the same time I'm using my own or my department's CC Photography license,


By @Michael23827113bct4

 

Well, it's not supposed to work that way.
I guess that you're just lucky you were able to do it in the past.

Participant
March 31, 2022

I'm able to do it in the present, on two out of three computers. Why wouldn't Adobe want it to work this way? The only reason I can think of is they want people to buy redundant licenses to save their workflows. There must be something more than luck going on here.