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R
Rhom2912
Participant
January 24, 2020
Question

Two Factor authentication/ new number

  • January 24, 2020
  • 1 reply
  • 132 views

Dear community,
i changed my number and entered my old number during authentication. now i have no access to confirm my account when logging in and i can't turn off this authentication.
Can anyone help me?

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1 reply

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
January 24, 2020

I expect you will need to contact Adobe customer support, as users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. 

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.


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