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GMac1967
Participant
February 9, 2016
Question

UGH! Can ANYONE help me???

  • February 9, 2016
  • 1 reply
  • 339 views

I have been trying for about 6 hours to locate the serial numbers for my CS5 purchase.  I have 20 out of 24 numbers and have spoken to 6 different people who have given me different answers and NO ONE has been able to assist me in retrieving my serial number.  Is there anyone lout there who can help me.  When I go to Help - System Info - I am only provided 20 numbers.  Although, in Lightroom I can retrieve the entire serial number.  I have my Order # as I assume that this will help locate the information I am looking for.

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    1 reply

    JJMack
    Community Expert
    Community Expert
    February 9, 2016
    GMac1967
    GMac1967Author
    Participant
    February 9, 2016

    I know where to check for them.  However, neither my Lightroom nor CS5 show in my account.  Next solution?

    gener7
    Community Expert
    Community Expert
    February 9, 2016

    Contact Customer care with your proof of purchase and see if they can help.

    The reason the last four number are omitted is to prevent others from accessing your serial number.