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Answered

Umable to Open Photoshop 24.1

Forum|Forum|3 years ago
December 20, 2022
3 replies
1143 views

I can't open/start my Photoshop 24.1. And I need it urgently for work today.

This topic has been closed for replies.

Correct answer kglad

this is what i got for the past 15-mins

is installation hung at 16%?

if yes, use task manager or activity monitor to end the cc desktop app.

restart your computer

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer, again

reinstall ps

Peru Bob

Community Expert

What happens when you try?

Is there an error message? If so, exactly what does it say?

A

Andy Chua EWAuthor

Participating Frequently

no error message at all

kglad

Community Expert

were you able to open it previously?

if so, are you aware of any changes between the time it opened normally and the being unable to open it?

A

Andy Chua EWAuthor

Participating Frequently

I was using it perfectly last night, and this morning i was unable to launch it. have tried using adobe cloud cleaner. no success.

kglad

Community Expert

did you uninstall (including preferences) before using the cleaner?

if not, that should have been done.

if you couldn't uninstall, you'll need to manually remove the preference files.

let me know.

John T Smith

Community Expert

You posted in the Install forum... do you have a problem installing the program?

When you ask a question you always need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/td-p/4791542
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

A

Andy Chua EWAuthor

Participating Frequently

no issue installing it.

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