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Participating Frequently
December 20, 2022
Answered

Umable to Open Photoshop 24.1

  • December 20, 2022
  • 3 replies
  • 1143 views

I can't open/start my Photoshop 24.1. And I need it urgently for work today.

This topic has been closed for replies.
Correct answer kglad

this is what i got for the past 15-mins


is installation hung at 16%?

 

if yes, use task manager or activity monitor to end the cc desktop app.

 

restart your computer

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer, again

reinstall ps

3 replies

Peru Bob
Community Expert
Community Expert
December 20, 2022

What happens when you try?

Is there an error message?  If so, exactly what does it say?

Participating Frequently
December 20, 2022

no error message at all

 

kglad
Community Expert
Community Expert
December 20, 2022

were you able to open it previously?

 

if so, are you aware of any changes between the time it opened normally and the being unable to open it?

Participating Frequently
December 20, 2022

I was using it perfectly last night, and this morning i was unable to launch it. have tried using adobe cloud cleaner. no success.

 

kglad
Community Expert
Community Expert
December 20, 2022

did you uninstall (including preferences) before using the cleaner?

 

if not, that should have been done.

 

if you couldn't uninstall, you'll need to manually remove the preference files.

 

let me know.

John T Smith
Community Expert
Community Expert
December 20, 2022

You posted in the Install forum... do you have a problem installing the program?

 

When you ask a question you always need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/td-p/4791542
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

Participating Frequently
December 20, 2022

no issue installing it.