Unable to access account

Question

I purchased a student license while in college. I created my adobe account using my college email. The school disabled that email account upon graduation. I know the email address and password for the adobe account, but the login process requires a verification code which is sent to the disabled email address, which leaves me locked out of the account.

What to do if you can't access the email address associated with your Adobe ID?

If you can't reset your password because you no longer have access to your old email account, try the following:

Remember your Adobe account password? If you know your password, sign in to your Adobe account and change your email address.

I don't understand how these instructions from Adobe could be helpful. Perhaps it was written prior to the verification step being introduced to their login process, but it seems like they're suggesting the solution to not being able to log in is to simply log in.

Just Shoot Me · Answer

In my Experiences it is Extremely rare that any college Disables the Email Addresses of it students.

One big reason for this is once an email address is used on any domain, Your.Name.Whatever @ CollegeNmae . EDU or whatever that first part Can not and certianly Should Not be used again for someone else. So there is No point in canceling and Restricting Access to that address.

So have you contacted the college? And or Tried to Access that email account?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded