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Pascal278583574fz6
Participant
January 9, 2023
Question

Unable to access my apps

  • January 9, 2023
  • 2 replies
  • 454 views

Hello,

I am unable to access my apps and services: when I open the sign-in window it just opens and closes automatically without giving me the chance to fill in the form

This topic has been closed for replies.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 11, 2023

from @Jeffrey_A_Wright link, download the cc desktop app directly, or do it here using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    January 11, 2023

    Pascal, which Adobe application or service are you trying to access?  If you are trying to install Photoshop or Lightroom then please use a different web browser to complete the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html

     

    Please update this public forum discussion if you continue to encounter problems with accessing your apps and services.

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