Unable to access paid-for InDesign

Forum|Forum|6 years ago
December 5, 2019
2 replies
1536 views

I've signed up with InDesign and paid for a monthly plan. I can't get access anymore with the program claiming that my trial period has expired and that I must sign up for a plan. As stated: I've signed up for, and have, a monthly plan in place. I just can't get access. Any suggestions?

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Sheena Kaul

Legend

Moving the discussion to the correct forum: Get Started!

Derek Cross

Community Expert

Uninstall InDesign, using the drop-down menu in the Creative Cloud app and reinstall again. If that doesn't work, uninstall InDesign again and run Adobe Cleaner before reinstalling.

S

Systemagic1Author

Participant

Thanks Derek. Before I start - I suspect that the glitch occurred because I changed my password b4 the trial period had elapsed. Does this change your reccomendation?

Derek Cross

Community Expert

Try quitting the Creative Cloud app and then relauching it, to see if that sorts the isssue out.

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