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Patty Q
Participant
January 18, 2021
질문

Unable to activate Acrobat Pro 2020 on MacOS Big Sur 11.1

  • January 18, 2021
  • 2 답변들
  • 1028 조회

Hello,

The option to activate the above software never shows as an option under Help.  I have uninstalled/installed the software many times, no luck.

I purchased Acrobat Pro 2020 (student & teacher version) from Amazon.  I have the product code and serial number.  The installation appears to go smoothly and accepts the serial number.

Is this an issue with Big Sur or is there another problem?

 

Thanks in advance,

Pat

이 주제는 답변이 닫혔습니다.

2 답변

T
Test Screen Name
Legend
January 25, 2021

Is it not running right? There isn't necessarily an Activate step.

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 18, 2021

it may say, sign in instead of activate.

P
Patty Q작성자
Participant
January 25, 2021

Hi,

I signed in when requested.  Still no option to activate. 

 

Thanks,

Pat.

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 25, 2021

signing in is all that's required to "activate".  ie, it's not the same with a subscription as it was for perpetual licenses with older adobe products.

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