Unable to activate Lightroom 5 on MacPro

Forum|Forum|3 years ago
December 9, 2022
4 replies
1242 views

I have installed Lightroom 5 on my old MacPro (macOS High Sierra Ver: 10.13.6) but application rejects an original Serial number.

Please advise.

Thank you,

Yakov

Activation

This topic has been closed for replies.

J

jems275136531rs3

Participant

They are not supported in any way for use on macOS Catalina. Adobe does not recommend that customers using old versions of Lightroom upgrade to macOS Catalina. Older versions use 32-bit licensing components and installers. Therefore, they cannot be installed and activated after upgrading to macOS Catalina.

Nancy OShea

Community Expert

Where did you purchase it?

Is it a 24 digit serial number or a 20 character (alpha-numeric) redemption code?

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

If it was purchased directly from Adobe and you registered your software, there might be a record of your serial number online. Log-in below.

https://account.adobe.com/products.

Nancy O'Shea— Product User & Community Expert

Y

Y26488608n7bhAuthor

Participant

Hi Nancy,

I’ve purchased Lightroom 5 at B&H Photo Video store and install one copy on IMac. It was in 2013 and I do not remember if I even registered the software.
Was hoping to install second copy on MacPro for my daughter.

I was able to pull 24 digits serial number from IMac but the installation on MacPro did not authenticate serial number.

Thank you
Yakov