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johnp9671829
Participant
March 10, 2020
Question

Unable to activate Pro DC

  • March 10, 2020
  • 2 replies
  • 206 views

I subscribed to DC Pro about a week ago and I have not been able to get it to work. I bought Acrobat Standard DC with my Win 10 machine a couple of years ago and it worked great. Recently I had trouble opening about 1/2 of my pdf and thought maybe what I bought had expired, so I subscribed to Pro last week. I have downloaded both Pro and Creative cloud applications but when I try to run them nothing happens. I checked compatibility today and it looks as if they are only compatibale through Windows 8. I am no IT guy but have worked with pcs for 30 years and I don't usually have problems with software like this. I am not sure what to do next except delete the subscription and start over.

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    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    March 10, 2020

     

    • You need a computer user profile with administrative level permissions to install software.
    • Did you restart your computer after installing CC Desktop App and Acrobat Pro DC?
    • Are you signed-in to your paid Creative Cloud plan? 
    • The first time you launch the apps, right-click and select Run as Admin.

     

    Nancy O'Shea— Product User & Community Expert
    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    March 10, 2020

    >>> I checked compatibility today and it looks as if they are only compatibale through Windows 8. 

     

    https://helpx.adobe.com/au/acrobat/system-requirements.html

    Acrobat Pro DC is definitely compatible on Windows 10. I run it just fine here.

     

    What happens when you try to launch Acrobat? Does the software open?

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