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jenniferb44
Participant
January 20, 2015
Question

unable to activate product

  • January 20, 2015
  • 1 reply
  • 403 views

When I attempt to activate our Creative Cloud access, I receive this error message:

Unable to activate Creative Cloud

Product activation is required to use this product

You must have a working internet connection to activate this product.  Please check your connection settings and choose TRY AGAIN.

I have checked the internet connection and I'm able to go anywhere on the Internet that I want to.  I'm using a Mac computer.  Please help me!

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 20, 2015

    sign out and then back in to your cc app using your subscription id, Sign out, Sign in | Creative Cloud Desktop app

    if you continue to see the same error after doing that, Sign in, activation, or connection errors | CS5.5 and later

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