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Catweazle30169
Participant
November 10, 2020
Question

unable to activate PSE15

  • November 10, 2020
  • 2 replies
  • 207 views

Hello.

I've got a new computer where I installed PSE15. Before I ran installation, I deactivated the license on the old machine. On the new  machine its not possible to activate the key (The max number of installation was exceeded). On my Desktop I've got an installation too. With this number I expect, that there are no problems with the license.

 

Any ideas, how I can reactivate the license?

Thanks in advance for your answers.

 

Regards

 

Dirk Emmermacher

 

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2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 10, 2020

if you purchased from or registered with adobe, you can check and manage your activations from your account page, https://accounts.adobe.com

 

otherwise, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

and make sure you immediately make clear you have an activation count issue

Catweazle30169Author
Participant
November 18, 2020

Hello kglad.

 

My questions was solved by Adobe Support.

 

Regards

 

Dirk

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