Unable to Authenticate Adobe ID

Question

Whenever i am trying to login Adobe cc, getting this message, can someone please help me to resolve this issue

kglad · Accepted Answer

start at the top here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

if that fails,

1. go to the bottom section : "Remove Adobe User and Adobe App Certificates" - https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html and follow the steps.

2. then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

3. and reinstall the cc app install the cc desktop app by using the download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

gupta shivangi · Answer

Hi @Gurtej37626707pq66,We're chiming in to ask if you tried the steps suggested by @kglad?Let us know if you have any additional questions. We're here to help.  Thanks,Shivangi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.