Participant

Answered

Unable to Authenticate Adobe ID

Whenever i am trying to login Adobe cc, getting this message, can someone please help me to resolve this issue

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Correct answer kglad

if that fails,

1. go to the bottom section : "Remove Adobe User and Adobe App Certificates" - https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html and follow the steps.

3. and reinstall the cc app install the cc desktop app by using the download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

Community Manager

We're chiming in to ask if you tried the steps suggested by @kglad?

Let us know if you have any additional questions. We're here to help.

Thanks,

Shivangi

Participant

Hi Shivangi,

The issue is resolved, and i am able to login.

Thanks

Gurtej Singh

Community Expert

good to hear!

Correct answer

Community Expert

if that fails,

1. go to the bottom section : "Remove Adobe User and Adobe App Certificates" - https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html and follow the steps.

3. and reinstall the cc app install the cc desktop app by using the download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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