Unable to change install "Location" address for installing Photoshop CS5

Forum|Forum|3 years ago
February 6, 2023
2 replies
280 views

I am having issues installing Photoshop CS5. I initially installed it to a remote drive (Drive F) rather than the C drive. Installation went fine. Somehow, within a few days, Drive F was changed to Drive G and the program would not run due to the path not matching up. I then was able to change Drive G back to Drive F. I removed Photoshop from Drive F.

The problem now is that I am unable to install Photoshop to Drive C. When I begin the install, things go fine up to the "Install Options" screen. I selected the desired installation but the Location still reads F/New Folder and I am unable to change it to Drive C.

Can anyone please help me on this. Adobe would offer me any help. I did install Photoshop to desktop (copied the files from Drive F before deleting that), but I am having issues where it does not always recognize .PSD files.

Thanks for any help out there.

Installation

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Duncan282834093is5Author

Participant

I am operating Windows 10 and it is updated. I will try to use the cleaner tool and see if that works. Notable is that I am not on the Cloud as my application is via CD rather than the online subscription to Photoshop.

Nancy OShea

Community Expert

Yes. Creative Suite is 10+ years old and unsupported now. You're on your own.

But all software is associated with file types at the OS level. Windows 10 thinks we should use Windows Picture Viewer. I frequently have to re-train it to open image files in Photoshop.

From Windows File Explorer, right-click on a .PSD or other image file, Select Properties and choose your installation of Photoshop.exe.

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

Associating file types with applications occurs at the OS level.
For this reason, most apps work best when installed on the same drive/volume as your OS.
Which operating system do you have? Do you have the latest version updates for it?
To perform a clean installation of Creative Suite, run the Adobe Cleaner Tool to wipe old apps from your system, followed by restarting your computer. You'll find the cleaner tool & instructions below:
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Nancy O'Shea— Product User & Community Expert

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Duncan282834093is5Author

Participant

I am not sure this will work since I am not using Photoshop via Cloud. I am using the install directly from a CD as the version I am using is CD5. Any other suggestions would be appreciated.

Thanks for taking time to get back to me.

kglad

Community Expert

@Duncan282834093is5

did you uninstall your previous cs6 install (using the uninstaller) and then clean (using the cs cleaner, https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html)?

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