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Participant
November 10, 2025
Question

Unable to complete re-install of Photoshop CS6 extended on new Win-11 PC

  • November 10, 2025
  • 3 replies
  • 58 views

Had to get a new PC since my current PC would not support Win-11... Am re-installing all my 'old' applications that I was using on the prior PC. My Adobe Photoshop CS6 Extended seems to start the installtion but when it gets to the final stages of popping up a link to log into my Adobe account, the page just stays stuck in a spinning blue circle and the installtion never completes (screen-snip attached). I have no issues logging into my Adobe account by opening a new browser window, but that does nothing to help complete the installtion.  😞

 

3 replies

kglad
Community Expert
Community Expert
November 11, 2025

you may need to use compatibility mode to install and/or you may need to repair and/or update your visual c++ versions.

Nancy OShea
Community Expert
Community Expert
November 11, 2025

I've seen this reported by other users on Win11.

 

CS6 was built for use on Win XP & Win7, not Win11 with all the latest security enhancements. There could be a problem with other apps like your antivirus or firewall that are blocking your ability to connect with Adobe's servers.  

 

PHOTOSHOP CS6 REPLACEMENTS

==============
Photoshop Elements (3 year license).
https://www.adobe.com/products/photoshop-elements.html

System Requirements:

https://www.adobe.com/products/photoshop-elements/tech-specs.html


Creative Cloud Annual Photography plan. 
https://www.adobe.com/creativecloud/photography.html
System Requirements:

https://helpx.adobe.com/photoshop/desktop/get-started/technical-requirements-installation/adobe-photoshop-on-desktop-technical-requirements.html

 

Hope that helps. 

 

Nancy O'Shea— Product User & Community Expert
Jeffrey_A_Wright
Community Manager
Community Manager
November 10, 2025

Marcelo, thanks for posting about your problems activating Creative Suite 6. Make sure you are activating the software on an up-to-date computer that is capable of contacting our servers. Please see https://adobe.ly/3JpWuPq for more information about the updated sign-in process.

 

Please also review and bookmark https://adobe.ly/3JH2umY for more information on how to manage any remaining activations for Creative Suite 6 in 2025. ^JW