Unable to Connect to Adobe Servers

Forum|Forum|4 years ago
October 25, 2021
2 replies
149 views

I'm currently using the Adobe CS6 collection, and I am receiving several messages about not being able to connect to the Adobe servers. I have tried all of the suggested Adobe troubleshooting suggestions and nothing works. It tells me to sign in, and when I do, I'm told either my computer is offline or it's the clock. Neither of those are true. Does anyone have any other suggestions?

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Nancy OShea

Community Expert

Which operating system do you have?

Resolve Connection Errors:
https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-on Windows be sure to do the EASYFIX.MSI in step 2 of the 1st link

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