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hfort
hfort
Participant
April 3, 2015
Question

Unable to Connect to Adobe Servers - Mac OSX 10.9.5

  • April 3, 2015
  • 2 replies
  • 5289 views

I recently purchased Creative Cloud and I'm trying to install applications on my Mac which is running OSX10.9.5.

I am able to install the Adobe Creative Cloud application, but when I go to the Apps tab, I see:

Download error. Unable to reach Adobe Servers. Please check your internet connectivity, firewall settings and then try again.

This is a brand new computer and has never had Creative Cloud installed on it. It does currently have Adobe Reader installed (if that makes a difference)

There is no firewall and the computer is connected to the internet.

I've spent the last day searching the forums, and have tried several solutions suggested, but nothing has worked. I'd really like to get the software installed -- can anyone help me understand what I need to do to be able to access the applications?

Thanks,

Heather

    This topic has been closed for replies.

    2 replies

    gleng41888615
    gleng41888615
    Participant
    October 22, 2019

    After installing Mac OS 10.15, I could not open Adobe Acrobat, and instead was getting recurring messages that I could not connect to  the Adobe servers.  I followed all the instructions given by Adobe, and every other potential solution I could find online.  Nothing worked.

     

    After much searching, I finally found the Adobe Support phone number which they bury so as not to be bothered by calls.  (BTW, it is 800-833-6687).  However it was "in excess of 2 hours to speak to an agent," even if I left my phone number for a call-back.  I didn't wait.  

     

    What finally DID work was to COMPLETELY delete both the Creative Cloud app and Adobe Acrobat.  This was rather difficult to delete, as the "Acrobat Uninstaller" wouldn't work either.  So I closed every running process with "Adobe" in its name, using Activity Monitor.  I then used AppZapper to completely delete both Creative Cloud and Adobe Acrobat.  I restarted my Mac, and then re-downloaded both apps after signing in to the Adobe website.  Voila!  Suddenly Acrobat opens, works fine, and even kept my preferences and stamps.  Multiple days of frustration, over!

      Sheena Kaul
      Community Manager
      Sheena KaulCommunity Manager
      Community Manager
      April 4, 2015

      Hi hfort,

      Please refer to the help document below to fix the issue:

      Creative Cloud Connection Update

      Regards,

      Sheena

      hfort
      hfortAuthor
      Participant
      April 7, 2015

      With all due respect, I found that (as well as tons of other troubleshooting guides) in a simple google search.

      I have tried all of your suggestions and still get the "unable to connect" message.

      I have now had the subscription service for a week without having the ability to download or use any of the applications. I have completely uninstalled and reinstalled Creative Cloud. I'm not sure what more I can do -- I'm really disappointed this just seems to completely not work on a brand new machine

      Sumit Singh7733893
      Community Manager
      Sumit Singh7733893Community Manager
      Community Manager
      April 7, 2015

      Please refer following forum thread for solution and steps to try.

      Adobe Download Manager unable to reach Adobe servers

      Regards,

      Sumit Singh

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