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Jamus123
Participant
February 23, 2022
Question

Unable to deactivate CS4 or install CS6..says unable to connect....

Would anyone know why my CS4 or CS6 software thinks I'm offline and won't connect to the internet? I have internet access. Anyone come across this problem? Thanks.

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2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
February 23, 2022

The CS4 deactivation server has been shut down.

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John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 23, 2022

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error113
-on Windows be sure to do the EASYFIX.MSI in step 2 of the 1st link

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