Unable to download Creative Cloud

Question

I have tried downloading multiple times and just keep getting an error message saying that it failed to download.  I have turned off my anitvirus and even tried using different browsers (Explorer and Chrome) with no luck.  Any suggestions?

Jeffrey_A_Wright · Answer

Dmckeever where exactly are you receiving the message that the download has failed? Are you attempting to install the Creative Cloud desktop application? Finally which operating system are you using?

You may also want to review Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html as it covers many common causes of connection failure.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded