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Unable to Download Creative Cloud Apps to New PC

Forum|Forum|3 years ago
November 3, 2022
2 replies
1208 views

I have the photography plan and am unable to download the Creative Cloud apps to my new PC but receive the following message:

Your Adobe serial number has expired or is invalid

Your serial number has expired or was illegally distributed.

Try genuine Adobe apps with a 7-day free trial.

I am currently logged into my Adobe account which confirms that I have a valid photography plan, complete with payment details but despite this I am unable to download any apps.

How do I download my apps onto my new PC?

Thanks

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This topic has been closed for replies.

Correct answer kglad

I ran the windows Update on my PC which confirmed that the OS was fully patched and up to date.

If the visual C++ needs more that this, can you provide specific details in the same manner as you did for the Adobe repairs?

Following this, I'll try your other suggestions tomorrow as its now very late.

Repairing Visual C++ Runtime

Press the Windows Key + R, appwiz.cpl and then press Enter.
Locate Microsoft Visual C++ Runtime 2012 in the list of installed applications.
Select this entry and then click Uninstall/Repair and it will show options to Repair, Uninstall or Cancel.
Click on Repair and allow the process to complete. You’ll be asked to restart your PC. After you restart your PC your problem will be solved.

1

1MickMickAuthor

Known Participant

I've tried disabling my anti-virus and firewall etc. but the Creative Cloud app still fails to download.

kglad

Community Expert

do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

1

1MickMickAuthor

Known Participant

As I mentioned above, this is a brand new PC which doesn't have ANY Adobe apps installed - not even Acrobat Reader - so there is nothing to uninstall.

I did download the Creative app installer as per the previous suggestion but it fails to install and produces the error message I posted above..

John T Smith

Community Expert

You MAY need to use https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

Then, When you have a subscription
-sign in to your account with your ID and password
-Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

1

1MickMickAuthor

Known Participant

This is a brand new PC and doesn't have any Adobe apps installed yet, so there's nothing to uninstall. I had also logged in to my Adobe account before attempting the download.

Thanks. I've followed your link and downloaded the Cloud Manager but when I run the app it stops before 5% completed and produces the following message, so it doesn't get to the stage when something can be activated.

Repairing Visual C++ Runtime

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