Unable to download Creative Cloud (no error code)?

Question

The setup file downloads, but when I run it, I get a popup that says "We've encountered the following issues:". It's blank after that, no details or error code. After it's closed, nothing else happens.

More details:

I've tried downloading with Explorer and Firefox, same thing. The problem seems to be the file itself.

I was able install Photoshop Elements successfully 2 years ago. My desktop runs Windows 7, and while it's getting a bit slow after 4 years, it otherwise runs fine.

kglad · Answer

from rajshree,1. rename OOBE to OOBEE.OLD Folder from the following locationlocation in Window C:\Program Files (x86)\Common Files\Adobelocation in Mac: library>.application support>>Adobe>> OOBE2. uninstall Adobe creative cloud if it's installed3. run the cleaner for cc apps, http://www.adobe.com/support/contact/cscleanertool.html4. restart your computer5.reinstall from  www.creative.adobe.com/apps after turning off your firewall and antivirus.

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