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M
mbon54
Participant
October 17, 2015
Answered

Unable to download .exe file from download page

  • October 17, 2015
  • 1 reply
  • 230 views

I have a creative cloud license for 1yr, and whilst trying to download Adobe Apps, I receive a blank page every time whilst clicking download link on the APP page. 

I were on customer support chat for over half an hour, where by the Adobe employee went around in circles for nearly an hour, repeating himself multiple times, and not addressing my question. He constantly tried to convince me it was a problem with my computer, however I know this was not the case. Using various browsers, each time I were sent to a blank page whilst trying to download any of the CC app.

If I am unable to access the webpage Adobe has provided, I would request alternate direct links to download Adobe's CC Apps.

The service from the customer support chat was appalling, and at great disgust towards Adobe.

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi,

I apologise for experience you had with the support.

Can you try to download the Adobe CC desktop app from the link below:

https://creative.adobe.com/products/download/creative-cloud

At my end the webpage is opening fine; in case you face the issue, try over a different browser or clear the cookies/cache of the browser and then try.

Regards,

Sheena

1 reply

Sheena Kaul
Sheena KaulCorrect answer
Legend
October 18, 2015

Hi,

I apologise for experience you had with the support.

Can you try to download the Adobe CC desktop app from the link below:

https://creative.adobe.com/products/download/creative-cloud

At my end the webpage is opening fine; in case you face the issue, try over a different browser or clear the cookies/cache of the browser and then try.

Regards,

Sheena

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