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Participant
April 14, 2023
Question

Unable to download free Adobe XD Membership from Google

  • April 14, 2023
  • 3 replies
  • 842 views

Hi!

I earned a free 9-month membership to Adobe XD from Google, through Coursera.

I cannot download it and keep receiving the message "This site can’t be reached".

I contacted Google and they sent me a link to your help page.

I will post the steps I followed to the download link and a screenshot of the error message.

I really appreciate any help and feedback. ~Mudassir

 

I received my voucher 14/3/23 via email (gmail) at 18:34 .
The path taken to redeem the voucher is as follows:
Opened "Claim Your Reward" Email from Coursera
Clicked blue "Claim Your Reward" Button within email. That opened a window to my Coursera account/messages screen
I clicked on the message that read "View Your Reward"
A pop-up appeared with a blue button reading "Claim Your Reward", I clicked that.
It opened a new window from Adobe Partner Offer (https://www.adobepartneroffer.com/9374A6AD31CE47308DEF5C83C0E64E46)

Google Chrome is showing "This site can’t be reached"

This topic has been closed for replies.

3 replies

Jeffrey_A_Wright
Community Manager
Community Manager
April 14, 2023

Mudassir, sorry you are unable to redeem your code for Adobe XD. Please update your active support case ADB-28920095-F5L4 using the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html . You may want to use a different device to update your support case if you encounter any problems with the form.

kglad
Community Expert
Community Expert
April 14, 2023

have your redemption code handy and start with step 1, https://helpx.adobe.com/x-productkb/global/redemption-code-purchase-help.html

Legend
April 14, 2023

I can confirm the link is not valid. www.adobepartneroffer.com does not exist on the internet. I cannot say what to do next.