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J
jaredfaulkner
Participant
June 11, 2012
Question

Unable to download/install Dreamweaver CS6 and/or Fireworks CS6 (Creative Cloud)

  • June 11, 2012
  • 1 reply
  • 735 views

I am unable to download or install Dreamweaver CS6 and/or Fireworks CS6 using the Adobe Application Manager. All the other apps I attempted (Illustrator, InDesign, Muse and Photoshop) downloaded and installed without difficulty, but the process freezes on Dreamweaver or Fireworks at the word "Downloading..." with the "crawling" progress bar. I've tried several times, rebooted several times, and reinstalled the Adobe Application Manager to try to resolve the probelm. There are no residual or partial installs--I checked, and neither Dreamweaver nor Fireworks had been installed on this machine previously. I'm at a loss.

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1 reply

M
Manish-Sharma
Inspiring
June 11, 2012

We need more info realated to your System like OS and etc

Also do provide us the log :-

On windows: %temp%/AdobeDownload/DLMNative.log

On mac: ~/Library/Logs/AdobeDownload/DLMNative.log

J
jaredfaulknerAuthor
Participant
June 11, 2012

The system runs Windows 7 Professional x64.

The log gives these entries:

06/11/12 16:55:46:954 | [INFO] |  |  |  |  |  |  | Session is created and key generated is {14D23B20-568C-40DF-A9D5-A769BEF19A5B}

06/11/12 16:55:48:319 | [INFO] | {14D23B20-568C-40DF-A9D5-A769BEF19A5B} |  |  |  |  |  | No need to update AAM

06/11/12 16:56:00:878 | [INFO] |  |  |  |  |  |  | Launching AAM Helper process

06/11/12 16:56:00:979 | [INFO] |  |  |  |  |  |  | Session is created and key generated is {6CA5217D-9C4C-446D-8B99-CCE069915EF1}

06/11/12 16:56:01:111 | [INFO] | {6CA5217D-9C4C-446D-8B99-CCE069915EF1} |  |  |  |  |  | The value of ETAG for the file is "19eead272dcf14a361f8532edc3f751c:1335641430"

06/11/12 16:56:02:207 | [INFO] | {6CA5217D-9C4C-446D-8B99-CCE069915EF1} |  |  |  |  |  | The value of ETAG for the file is "b5785fcf9203f63019e69028b4b308fc:1335641430"

06/11/12 16:56:03:464 | [INFO] | {6CA5217D-9C4C-446D-8B99-CCE069915EF1} |  |  |  |  |  | The value of ETAG for the file is

It will then sit there (for hours) until I finally close Adobe Application Manager.

M
Manish-Sharma
Inspiring
June 11, 2012

Can you check installing in the new user account?

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