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nightfrogs
Participant
July 21, 2020
Question

Unable to download Lightroom 5 onto new pc

  • July 21, 2020
  • 3 replies
  • 225 views

Hi,

I purchased a full v5 of Lightroom some years ago, and whilst an  .exe file appears available todownload in MyOrders,it takes me to a 404 page. "

 

"Sorry, this software is currently unavailable for download. Please report this error to your associated Partner Help Desk. Apologies for any inconvenience."

 

This is software i purchased and use and need a solution to obtain the installer.

The 'Contact us' page takes me in a loop with no one to actually contact.

Thanks

 

 

This topic has been closed for replies.

3 replies

John Waller
Community Expert
Community Expert
July 22, 2020

If you're still stuck, you can try downloading from

https://prodesigntools.com/lightroom-5-ddl-comparison-vs-lr4.html

Nancy OShea
Community Expert
Community Expert
July 21, 2020

LR5 is end of life and no longer supported.  Public links to downloads were taken down. Customer care agents cannot help you unless you have a paid Creative Cloud subscription.


Creative Cloud Photography Plan (approx $10/month for 1 year subscription). Everything digital photographers need and more.
https://www.adobe.com/creativecloud/photography.html

 

Nancy O'Shea— Product User & Community Expert
nightfrogs
Participant
July 22, 2020

Hi, thanks for the response. I bought LR 5 outright as didn't want a monthly subscription.

John T Smith
Community Expert
Community Expert
July 21, 2020

For CS6 back to CS4 you may download ONLY if you bought direct from Adobe via download
-Log-in to your account and click this link https://account.adobe.com/products
--click Order history on the left and then the link to your order that will show on the right
--and finally click the link "Downloads and serial numbers" that will appear
---as always, write the serial number in a text file AND copy that text file and the
---download file(s) to an external drive (or two) to be sure you have what you need
-if you did not buy direct from Adobe via download you must find your original install
-if you have an Education or volume license you MUST use your original media
--the link for an Education or volume license download is not available at all
-if you bought a disc and don't have a drive you will need to buy an external USB drive
-if you bought and lost a disc Adobe does not provide a replacement via download
-if you bought a download from a 3rd party vendor you will need to contact that vendor

 

If that doesn't work do a search for a link at https://prodesigntools.com

There is one for version 6 https://prodesigntools.com/adobe-lightroom-6-cc-direct-download-links.html

I do NOT know if there is one for version 5