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Participant
January 17, 2014
Question

Unable to extract downloaded file

  • January 17, 2014
  • 2 replies
  • 457 views

The recent Photoshop CC update download, downloaded satisfactorily (50% of progress bar) but then I get a message saying "unable to extract the downloaded file). Error message U44M11210.

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    2 replies

    Participant
    January 24, 2014

    I had this and managed to get the updates to work by temporarily turning off my antivirus software (Mcafee) during the update. Retrying the update or reinstalling software just caused the update to fail at the 50% mark.

    kglad
    Community Expert
    Community Expert
    January 17, 2014