Skip to main content
M
Margaux5CAE
Participant
September 9, 2021
Question

Unable to install Adobe applications (403 ERROR)

  • September 9, 2021
  • 2 replies
  • 3933 views

 

Hello,
I just changed my Mac and I switched to version M1, everything is up to date with version 11.5.2.
I downloaded Adobe Creative Cloud but when I want to install the applications (photoshop, illustrator...) I get an installation failure message, code 403. So I looked for updates to do but they are all up to date. I uninstalled, reinstalled, nothing works...
Could you please help me?

 

This topic has been closed for replies.

2 replies

toongoose
toongoose
Participant
November 5, 2022

Have you found a solution? None of the suggested in the replies work.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    September 9, 2021

    Margaux5C, sorry you are continuing to encounter error 403.  You mentioned that you moved to a new Mac computer using an M1 processor. What process did you use to move from one computer to another?  Did you migrate any files to the new computer?  What options did you choose during the migration?

    M
    Margaux5CAEAuthor
    Participant
    September 9, 2021

    Hello, thanks to your answer.

    No, I didn't migrate anything from one computer to another, I just wanted to install adobe software on a new computer on which there was nothing installed before.

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      September 9, 2021

      Thanks for the additional information, Margaux.  Great work on not migrating/copying apps from one computer to another!  The practice can lead to very unusual behavior on the new computer.

       

      Error 403 indicates that there was a problem downloading the necessary files.  Please try the suggestions in https://helpx.adobe.com/creative-cloud/kb/download-update-errors.html#troubleshoot_network_connectivity to correct the cause of the download failure. In addition, I would recommend focusing on the firewall configuration, as a software firewall may be misconfigured, or a hardware firewall may need to be updated to provide the same level of access as was given to the old Mac.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices