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Question

unable to install Adobe CS6, have tried everything

Forum|Forum|12 years ago
July 13, 2013
2 replies
1507 views

I have been trying to install Adobe CS6 Master on a fresh install of Windows 7 Enterprise 64bit with updates running on a Dell OptiPlex 7010. I think I have gone through every scenario possible and cannot get it to install.

Keep getting the: "Installer failed to Initialize. Please download Adobe Support Advisor to detect the problem."

Grabbed the Support Advisor, and it told me there was a Windows Update bootstrapper issue. I know I wasn't running any win updates because I tried the CS install after a restart but it must have been doing something in the background to cause that error.

Followed the solution link that the Support Advisor gave. It told me to get the Cleaner Tool. Tried that and removed all, restarted. Still getting the Installer failed to initialize.

Took the same discs to two other Windows 7 machines (barebones hardware) and they both successfully initialized.

I took the hammer to the Dell: reformatted the hd, reinstalled Windows 7 and did not do any updates at all. Put the CS6 disc in and "Installer failed to Initialize. Please download Adobe Support Advisor to detect the problem."

Downloaded the Support Advisor and it couldn’t detect any issues.

Any ideas to what is going on and how I can install this sucker?

This topic has been closed for replies.

O

octenmediaAuthor

Participant

Thanks John! I forgot to mention that.

From what I can remember the log error/fatal warnings was along the lines of:

Setup.xml does not exist, Unable to initialize. Error parsing setup.xml file

and the path to D: failed (which is the optical drive where the install disc is)

I'll be able to post the details tomorrow morning when I get back to that machine.

John Waller

Community Expert

Any error messages in the installation logs?

http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

O

octenmediaAuthor

Participant

Here's what the logs are saying:

7/12/2013 18:34:33 [INFO] Setup - Build Version - 6.0.335.0

7/12/2013 18:34:33 [INFO] Setup - Logging Level verbosity Set to 4

7/12/2013 18:34:33 [INFO] Setup - Start Adobe Setup

7/12/2013 18:34:33 [INFO] Setup - TimeLog: Bootstrapper Start

7/12/2013 18:34:33 [INFO] Setup - TimeLog: Start initial checks

7/12/2013 18:34:33 [INFO] Setup - Dictionary Path: D:\Adobe CS6\resources\Dictionary\en_US\stringTable.zdct

7/12/2013 18:34:33 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.

7/12/2013 18:34:33 [ERROR] Setup - Error finding english dictionary file.

7/12/2013 18:34:33 [ERROR] Setup - Unable to initialize ZString library

7/12/2013 18:34:33 [INFO] PIM - Trying to access xml at path:D:\Adobe CS6\resources\setup.xml

7/12/2013 18:34:34 [INFO] PIM - XML is valid

7/12/2013 18:34:34 [WARN] PIM - Failed to find Node

7/12/2013 18:34:34 [INFO] Setup - Found 6 packages in setup manifest

7/12/2013 18:34:34 [INFO] PIM - Build Version - 6.0.335.0

7/12/2013 18:34:34 [INFO] PIM - Logging Level verbosity Set to 4

7/12/2013 18:34:35 [INFO] Utilities - Folder does not exist

7/12/2013 18:34:35 [INFO] PIM - Build Version - 6.0.335.0

7/12/2013 18:34:35 [INFO] PIM - Logging Level verbosity Set to 4

7/12/2013 18:34:35 [INFO] PIM - CREATE PIM Instance ...

7/12/2013 18:34:35 [INFO] Utilities - File does not exist

7/12/2013 18:34:35 [INFO] PIM - trying to createOrUpdatePIMDbSchema.

7/12/2013 18:34:35 [INFO] PIM - SUCCESS Created Tables.

7/12/2013 18:34:35 [INFO] PIM - PIM Database is Up To Date.

7/12/2013 18:34:35 [INFO] PIM - Updater Inventory location:D:\Adobe CS6\resources\updaterinventory.dll

7/12/2013 18:34:36 [INFO] Utilities - File does not exist

7/12/2013 18:34:36 [INFO] PIM - Trying to access xml at path:D:\Adobe CS6\packages\core\PDApp.pimx

7/12/2013 18:34:36 [INFO] PIM - XML is valid

7/12/2013 18:34:36 [WARN] PIM - Failed to find Node

7/12/2013 18:34:36 [INFO] PIM - PackageCheck: Package id DB6A859D-6542-41CB-8C81-548894F5AF7B not installed on the system. Size required: 25586340

7/12/2013 18:34:36 [INFO] PIM - Trying to access xml at path:D:\Adobe CS6\packages\D6\D6.pimx

7/12/2013 18:34:36 [INFO] PIM - XML is valid

7/12/2013 18:34:36 [WARN] PIM - Failed to find Node

7/12/2013 18:34:36 [INFO] PIM - PackageCheck: Package id 325EE915-3603-483C-9AB6-27FF2ACD9E15 not installed on the system. Size required: 3073908

7/12/2013 18:34:36 [INFO] PIM - Trying to access xml at path:D:\Adobe CS6\packages\DECore\DECore.pimx

7/12/2013 18:34:36 [INFO] PIM - XML is valid

7/12/2013 18:34:36 [WARN] PIM - Failed to find Node

7/12/2013 18:34:36 [INFO] PIM - PackageCheck: Package id EFAA097D-45E3-4C97-858D-B788D0286E68 not installed on the system. Size required: 27226128

7/12/2013 18:34:36 [INFO] PIM - Trying to access xml at path:D:\Adobe CS6\packages\DWA\DWA.pimx

7/12/2013 18:34:36 [INFO] PIM - XML is valid

7/12/2013 18:34:36 [WARN] PIM - Failed to find Node

7/12/2013 18:34:36 [INFO] PIM - PackageCheck: Package id E04AF2FA-0DD0-41FE-A54C-D21B4281F578 not installed on the system. Size required: 4704944

7/12/2013 18:34:36 [INFO] PIM - Trying to access xml at path:D:\Adobe CS6\packages\P6\P6.pimx

7/12/2013 18:34:36 [INFO] PIM - XML is valid

7/12/2013 18:34:36 [WARN] PIM - Failed to find Node

7/12/2013 18:34:36 [INFO] PIM - PackageCheck: Package id B6250A29-6F83-4AC1-9FCB-55F5145666EF not installed on the system. Size required: 13118732

7/12/2013 18:34:36 [INFO] PIM - Trying to access xml at path:D:\Adobe CS6\packages\LWA\LWA.pimx

7/12/2013 18:34:36 [INFO] PIM - XML is valid

7/12/2013 18:34:36 [WARN] PIM - Failed to find Node

7/12/2013 18:34:36 [INFO] PIM - PackageCheck: Package id 6723B986-6C15-498E-B5E9-68D769DF1A1C not installed on the system. Size required: 10974706

7/12/2013 18:34:36 [INFO] PIM - Trying to access xml at path:D:\Adobe CS6\packages\UWA\UWA.pimx

7/12/2013 18:34:36 [INFO] PIM - XML is valid

7/12/2013 18:34:36 [WARN] PIM - Failed to find Node

7/12/2013 18:34:36 [INFO] PIM - PackageCheck: Package id C7711F19-8ED8-47E8-B9E0-C4CC5AF99F85 not installed on the system. Size required: 10076785

7/12/2013 18:34:36 [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 104237697

7/12/2013 18:34:36 [INFO] Setup - TimeLog: End initial checks

7/12/2013 18:34:36 [INFO] Setup - TimeLog: Begin Installing

7/12/2013 18:34:36 [INFO] Setup - Start Installing core package - D:\Adobe CS6\packages\core\PDApp.pimx

7/12/2013 18:34:36 [INFO] PIM - START installPackage at file D:\Adobe CS6\packages\core\PDApp.pimx

7/12/2013 18:34:36 [INFO] PIM - Trying to access xml at path:D:\Adobe CS6\packages\core\PDApp.pimx

7/12/2013 18:34:36 [INFO] PIM - XML is valid

7/12/2013 18:34:36 [WARN] PIM - Failed to find Node

7/12/2013 18:34:36 [INFO] PIM - Validating package file: 'D:\Adobe CS6\packages\core\PDApp.pimx'

7/12/2013 18:34:37 [INFO] PIM - Validating package file: 'D:\Adobe CS6\packages\core\PDApp.pima'

7/12/2013 18:34:37 [INFO] PIM - SUCCESS insertPackageUpdateList.

7/12/2013 18:34:37 [WARN] PIM - Failed to find Node

7/12/2013 18:34:37 [INFO] PIM - SUCCESS insertAppletRegInfoList.

7/12/2013 18:34:38 [FATAL] PIM - Unable to unzip the contents of package: utilInstallPackageAtPathToPath

7/12/2013 18:34:38 [FATAL] PIM - Error Failed to extract assets...

7/12/2013 18:34:38 [INFO] Setup - Finished Installing core package - D:\Adobe CS6\packages\core\PDApp.pimx, Return status: -8

7/12/2013 18:34:38 [FATAL] Setup - Error installing D:\Adobe CS6\packages\core\PDApp.pimx package.

Return Value of pim_installPackage = -8

7/12/2013 18:34:38 [INFO] Setup - TimeLog: End Installing. Now launching PDApp

7/12/2013 18:34:41 [INFO] PIM - PIMSqlite closeDB status 0

7/12/2013 18:34:41 [INFO] PIM - FREE PIM Instance ...

7/12/2013 18:34:41 [INFO] Setup - cleanUSF: Deleting Path C:\Users\user\AppData\Local\Adobe\OOBE\PDApp

7/12/2013 18:34:41 [INFO] Setup - Setting current directory to C:\Users\user\AppData\Local\Adobe\OOBE

7/12/2013 18:34:41 [ERROR] Setup - Error in deleting folder C:\Users\user\AppData\Local\Adobe. Error Code:145

7/12/2013 18:34:41 [INFO] Setup - ================= End Adobe Setup. Exit code: 1 =================

So does it look like I need to go to: http://prodesigntools.com/adobe-cs6-direct-download-links.html and get some new installers or is there a way to get this to work with getting those PackageChecks in order?

O

octenmediaAuthor

Participant

I grabbed a new set of Installers and they worked!!

I'm going to guess that I have a faulty optical drive in this new machine.

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